Customer-oriented approach

Group tries to understand its customers’ needs and is obliged to use all resources in order to propose the most effective solutions to its customers which could help them to attain their objects.

Reliability

Group rigorously observes generally recognized principles and standards of international law, legislation of theRepublic ofKazakhstan, legislation of other countries where Group does its business, Group’s internal provisions and rules. Group is constantly striving for doing of its business honestly in all spheres of activity. Group is observing European standards of corporate governance and adheres to the policy of maximum openness and transparency of its activity towards shareholders, clients, business partners, government bodies and employees. Reliability is a key factor of safety of the most valuable asset of the Group – its business reputation.

Leading

Group tries to hold leading position in serving all groups of its clients in all market segments. Heads of all levels of the organization set the example of devoted employee morale and enthusiasm. Management set direction, encourage innovations, inspire the organization for performance of Group’s mission.

Social responsibility

Focus on needs and interests of all strata of society are one of the main principles of Group’s activity. Group tries to contribute to development of the society, find a solution of social issues and just be a socially responsible organization.

Fairness

Relationship between colleagues is based on mutual respect and mutual assistance, cooperation, trust and corporate solidarity. Free interchange of views, knowledge and experience in whole Group are encouraged. Effective team work, professional development, motivation and social security system for employees are much supported and encouraged. Remuneration, recognition and career growth are based on concept of justice and depend on results of individual activity and contribution to Group’s success.

Professionalism

Group is constantly striving for highest professional standards and opens for innovations and new ideas. The main task is to make customer service bona fide, in due time and on the best terms and conditions which can ensure solid and long-term relations with customers.